Returns and Refund Policy

Thank you for choosing MACE – Indian Restaurant. Our goal is to provide an exceptional dining experience for each guest. This policy outlines our approach to returns and refunds, specifically related to reservations and prepayments.

1. Cancellations and Refunds for Reservations

• Standard Reservations: We do not require prepayment for standard reservations. If you need to cancel or reschedule, please contact us at least 24 hours in advance.
• Prepaid Reservations: In cases where a deposit or prepayment is required (for large groups or special events), cancellations made at least 24 hours before the scheduled reservation will qualify for a full refund. Cancellations made less than 24 hours in advance may not be eligible for a refund.

2. Refunds for No-Shows

• No-Show Policy: If a guest fails to arrive for a reservation without prior notice, any prepaid deposit may be non-refundable. However, we encourage guests to contact us if they experience unexpected delays or need to reschedule.

3. Special Events and Private Bookings

• Special Events: For private bookings, large groups, or special events, a separate agreement outlining specific cancellation terms and refund policies will be provided at the time of booking.
• Event Cancellation by MACE – Indian Restaurant: In the unlikely event that MACE – Indian Restaurant must cancel your reservation due to unforeseen circumstances, we will offer a full refund of any prepaid amount.

4. Processing of Refunds

Refunds will be processed within 7-10 business days from the date of cancellation. Refunds will be made via the original payment method, and any applicable fees may be deducted as specified at the time of booking.

5. Contact Us

If you have questions regarding our Returns and Refund Policy, or if you wish to discuss a specific reservation, please contact us:

• Phone: +64 0994 81818
• Email: You@maceindian.co.nz
• Address: 39-41 Elliott Street, Auckland CBD, New Zealand

This policy ensures that guests understand the terms surrounding cancellations, no-shows, and refunds, especially where prepaid bookings are involved.